Shipping policy

Last updated: 31 July 2025

At Pūmanawa Jewellery, each taonga is prepared with care and intention. We take pride in ensuring your order is safely packed and delivered to you within Aotearoa. Please read the following information about our shipping process.

Delivery Area

We currently ship within New Zealand only.
We do not offer international shipping at this time.

Order Processing Time
All orders are packed and dispatched within 3–5 business days after purchase, unless stated otherwise.
Made-to-order or custom taonga may take longer — timeframes will be clearly communicated.

Shipping Rates
We offer a flat rate of $10 NZD for tracked shipping nationwide.

We offer free shipping for orders over $100. All or shipping rates include standard economy service with tracking. Additional fees may apply for signature on delivery or special requests.

Courier & Delivery Timeframes

We use reliable New Zealand Post Services.
Once shipped, you can expect your taonga to arrive in:
– 1–3 business days for urban addresses
– 3–5 business days for rural or remote locations

Please note: Delivery timeframes may be impacted by courier delays, public holidays, or severe weather. Pūmanawa Jewellery is not responsible for delays once the item has been handed to the courier.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. If you haven’t received tracking after 5 business days, please contact us here.

Delivery Issues

If your parcel is delayed, lost, or arrives damaged, please get in touch as soon as possible here. We will do our best to support you in resolving the issue with the courier.

Packaging & Sustainability
We package each taonga mindfully using protective and eco-conscious materials where possible. Each piece is infused with care and intention, honouring both you and the taiao.

Need Help?
For shipping pātai or updates contact us here.