Privacy policy

Last updated: 28 July 2025

This Privacy Policy outlines how Pūmanawa Jewellery (“we”, “us”, “our”, or “the Site”) collects, uses, and protects your personal information when you visit, interact with, or make a purchase from www.pumanawa.co.nz (“Site”) or otherwise engage with us.

By accessing our Site or purchasing from us, you agree to the practices described in this Privacy Policy. This applies to all customers, subscribers, and website visitors within Aotearoa New Zealand.

Changes to This Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in our services, technology, or legal obligations. When we do, we’ll post the updated policy here and revise the “Last updated” date. Continued use of our Site indicates your acceptance of these changes.

What Personal Information We Collect

Information You Provide to Us Directly:
We may collect the following information when you interact with us or make a purchase:
– Your full name
– Email address
– Phone number (optional)
– Billing and shipping address (within New Zealand only)
– Payment confirmation (processed securely through third-party providers)
– Order history and preferences
– Any messages or support queries you send us
– Gift card, loyalty, or referral data (if applicable)

Information Collected Automatically:
We also collect Usage Data through cookies and similar technologies, which may include:
– IP address
– Browser type and device information
– Pages you visit on our Site
– Items viewed or added to cart
– Referring site or source (e.g. from social media)

Information from Third Parties:
We may receive information about you from trusted partners such as:
– Shopify (who powers our store)
– Payment providers (e.g. Stripe, Shopify Payments)
– Marketing and analytics services (e.g. Facebook, Google)

All personal information we receive is handled in accordance with this Privacy Policy.

How We Use Your Information
We collect and use your information to:
– Fulfil and deliver your orders within Aotearoa
– Communicate with you about your order or support queries
– Process secure payments
– Send updates, pānui, and product offerings (if you’ve opted in)
– Improve the functionality and experience of our website
– Detect and prevent fraud or misuse
– Meet legal obligations

Cookies and Tracking
We use cookies and tracking tools to:
– Remember your preferences and cart items
– Understand how people move through our Site
– Support analytics and improve our marketing efforts

You can manage cookie settings through your browser. Please note that blocking cookies may affect some functionality on our website.

For information about Shopify’s cookie use, visit https://www.shopify.com/legal/cookies.

How We Disclose Information
We may share your information with trusted third parties only when necessary to run our store, such as:
– Shopify, our website platform
– Payment processors
– Courier providers operating within New Zealand
– Email platforms (if you have subscribed to updates)

Judge.me, our product review provider, which helps us collect and display reviews from verified customers. Judge.me operates in compliance with GDPR and other privacy standards. You can learn more about how Judge.me protects your information at https://judge.me/privacy.

We may also disclose your information when required by law or to protect our rights or customers. We do not sell or rent your personal information.

Security and Data Retention
We take reasonable precautions to keep your data safe and secure. This includes encrypted systems, secure payment gateways, and limited access by authorised personnel.

We retain your information only as long as necessary to:
– Process your orders
– Maintain your customer records
– Meet legal or financial obligations
– Resolve disputes or enforce our terms

Your Rights
As a resident of Aotearoa New Zealand, you have the right to:
– Access the personal information we hold about you
– Request corrections or deletion
– Withdraw consent from marketing communications
– Raise concerns about how your information is being used

You can exercise any of these rights by contacting us at the email below. We may ask for verification before completing your request.

Children’s Data
Our products and services are not intended for tamariki (children) under 16. We do not knowingly collect information from children. If you believe your child has shared personal information with us, please contact us to have it removed.

Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please reach out to us here.