Refund policy

Last updated: 23 July 2025

At Pūmanawa Jewellery, each taonga is created with intention and care. We are a small, independent kaupapa Māori brand offering hand-finished, one-of-a-kind pieces. Our policy reflects both the uniqueness of our taonga and the need for clear, fair processes.

Please review the following before purchasing.

Hygiene & Faulty Items
Due to hygiene reasons, we do not accept returns or refunds for change of mind.
If the goods you receive are faulty, we will repair, replace, or provide store credit — provided the return is approved by us, and the item is sent back in its original condition and packaging within 30 days of purchase.

Return Eligibility
To be eligible for a return (for faulty items only), your taonga must be:
– Unworn, unused, and in original packaging
– Returned within 30 days of delivery
– Accompanied by proof of purchase
– Pre-approved by email, with a clear photo of the issue

To request a return, contact us here. Returns sent without approval will not be accepted.

Store Credit Details
For approved returns, you will receive store credit:
– Valid for 12 months from the date of issue
– Non-transferable and must be used in one transaction
– Cannot be exchanged for cash

Non-Returnable Items
The following are final sale and not eligible for return (unless faulty):
– Custom or made-to-order taonga
– Sale, discounted, or limited-edition items
– Gift cards

Return Process & Shipping
Once your return is approved:
1. We’ll email you return instructions and an assigned return address
2. Items must be shipped within 7 days of approval
3. Items must be securely packaged to prevent damage in transit
4. We will only cover return shipping if the return has been pre-approved and the item is confirmed to be faulty. Reimbursement is capped at the original shipping cost charged at checkout.

Issuing Store Credit
After we receive and inspect your returned item, we’ll notify you of the outcome.
If approved, store credit will be emailed to you within 5 business days.

Questions or Pātai?
We’re here to help. If you have any questions about your taonga or the returns process, please get in touch here.

Legal Disclaimer:
This Returns & Refunds Policy is designed in accordance with your rights under the New Zealand Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing in this policy limits your rights as a consumer under New Zealand law.